Robyn M.
Jacobson
COO
Donald
W. Baird
President & CEO
Kathleen A. Buesing
VP Client
Services
Theodore L. Sweet
VP Sales & Marketing
Roger B. Glayzer
VP Software
Development
Dixie A. Gunning
Chief Financial
Officer
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Robyn M. Jacobson
COO
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Robyn
Jacobson brings
20 years of exceptional sales, marketing and management skills to
EnCore System Professionals. She began her career as Vice President
of a political research company specializing in statistical analysis
of conservative candidates and causes, primarily in California.
Robyn went on to develop her own very successful real estate
business that she built from scratch to a $30 million enterprise at
the time it was sold in 1993.
Ms.
Jacobson’s interest in healthcare was sparked by her
six-year service as a Board Member of the Auxiliary
Foundation of a Los Angeles not-for-profit hospital.
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The focus of the Foundation was to raise
money for the medically needy. This exposure to the healthcare
needs of the masses led her to seek employment opportunities in the
healthcare industry.
In 1995, Robyn was
recruited to be the National Sales Manager for a nationwide
Preferred Provider Organization (PPO). Her responsibilities
included the creation and implementation of sales and marketing
systems and procedures, including development of proposals, sales
materials, and prospect management systems. Ms. Jacobson was not
only responsible for increasing the client base of her organization
but she was instrumental in increasing the number of contracted
medical facilities and providers. This was of particular importance
to the PPO, as it was critical to the organization’s ability to
fulfill the specific contracting needs of its employer and insurance
carrier clients.
Subsequently recruited
by a Third Party Administrator, Ms. Jacobson is responsible for the
coordination and strategies of company-wide operations. She
implemented a classic Management by Objectives (MBO) model for
meeting organizational objectives and for streamlining operations,
procedures and systems. Robyn worked closely with the firms
experienced department managers, enabling them to maximize their
efficiency and specialized skills while at the same time, promoting
synergy among departments. Additionally she has led the effort to
upgrade all computer and operating systems to a point where they
match or exceed industry standards. This effort is particularly
evident in the claims processing area.
In January 2002, Ms.
Jacobson had the opportunity to purchase the assets of a renowned
claim adjudication software company that specialized in the health
care administration arena. Her responsibilities are wide spread with
a focus on product development, user services, and executive
management of the company. The day-to-day responsibilities include
company management, coordination with vendors and overall sales and
management.
Ms. Jacobson has a
Bachelor of Arts degree from Michigan State University in
Pre-Law/Business Communications. Master level courses have been
successfully completed in business applications, business
administration and statistics at UCLA.
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Donald W. Baird
President & CEO
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Mr. Baird has been President of Encore Systems since its
inception in January 2002. He brings over 25 years of Software
Development experience to the company.
Mr. Baird is also President and founder of Old Kinderhook
Systems, a Dallas based firm specializing in providing information
systems consulting services to managed care organizations.
Prior to his current business activities, Mr. Baird was
Partner and Vice President of Information Systems Consulting for
Creative Business Solutions, a Dallas based systems integrator and
Microsoft Solutions Partner. He was
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responsible for all marketing,
project management, and consulting activities.
Subsequent to that, Mr. Baird was Vice President and Chief
Information Officer for the fifth largest TPA in the U.S. He was
responsible for all aspects of systems operations, application
development, and strategic planning, as well as implementation and
training of client accounts.
Mr. Baird has held several other positions in MIS
organizations in the managed care, manufacturing, and insurance
industries.
Mr. Baird is a graduate of the University of Massachusetts
with a degree in Information Systems. He holds the designations of
Certified Managed Care Executive (CMCE) from the American
Association of Health Plans, and Fellow Life Management Institute
(FLMI) from the Life Office Management Association. He also holds
several technical certifications from Hewlett Packard and Microsoft.
Mr. Baird is a frequent guest speaker
at conferences, and is included in the Who’s Who of Business
Leaders.
Kathleen
A. Buesing
VP
Client Services |
Ms. Buesing has
responsibility for all EnCore client services ranging
from general support questions to system
implementation. Joining EnCore from its inception, she
has over 20 years of experience in the health care
industry with a specialty in Taft-Hartley organizations.
Beginning her career as a
benefit analyst she moved into the systems side of the
industry in 1992 where she was the Director of Client
Services at Eldorado Computing Inc. She then joined
McKesson-HBOC as a Senior Consultant implementing the
CodeReview® product at various health plans. Ms.
Buesing brings her industry and system knowledge to
EnCore System Professionals and continues to provide
clients with assistance in their business endeavors.
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Theodore L. Sweet
VP
Sales & Marketing |
Mr. Sweet directs
all sales and marketing activities, providing particular
emphasis on reaching new markets where EnCore products
and services can be leveraged for greater productivity
and profit. These include Business Process Outsourcing
(BPO) and Application Service Provider (ASP) services
among others.
Mr. Sweet brings over 30 years of
experience in the development and sales of industry
specific software. Much of it developed for healthcare
enterprises engaged in health insurance; claim
processing, disability and pharmacy management
applications.
"Ted is a tremendous addition to EnCore's
management team," said Don Baird, EnCore’s President.
"His expertise and distinguished track record shows that
he can accomplish the critical task of ensuring that
EnCore effectively interacts with its established
markets and opens new market opportunities that can
profit from our products."
Mr. Sweet’s long and distinguished career
includes a number of years as Vice President of
Information Systems for
one of
the
nation’s largest Third Party Administration firms. In
this capacity, he was responsible for all computer
operations, system support, software development and
maintenance. The system he developed included health
claim processing, auto-adjudication, scanning and
imaging, workflow, EDI, billing, accounts receivable and
payable, agent commission, COBRA, Section 125 flexible
spending and voice response applications. He also led
outsourcing projects that included the mail room, check
and EOB printing, data entry and claim scanning. In
addition, he managed a project to obtain the first
ISO-9000 certification in the Third Party Administration
industry.
Mr. Sweet most recently served as
Regional Vice President of Sales for a large Phoenix,
Arizona based software vendor providing health claim
processing software to the TPA, Insurance Company,
managed care, self-funded employer and Taft-Hartley
markets.
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Roger B. Glayzer
VP
Software Development |
Mr. Glayzer has
responsibility for all application development initiatives and
client site EnCore solutions installation.
He started in the IT industry in 1983. Prior to his entry into the
IT field he has over 5 years experience in the medical industry as a
licensed medical practitioner (RN).
Prior to Mr.
Glayzer’s current business activities, he has been an independent
programmer/analyst for Health and Pension Administration Systems for
over 5 years.
Past positions
include Sr. Programmer Analyst and Network/Hardware Administrator
with CDIS (Computer Data Information Systems), BeneSys (Pension and
Health Claims Administration Systems) and Suite Solutions (Health
Claims Administration System) before joining Encore System
Professionals. |
Mr. Glayzer
graduated from St. Francis College in New York and received an
Associate of Applied Sciences degree. He attended and graduated
Pacific Career College in Camarillo, Ca. with studies focusing on
MIS. He has also completed all requirements to earn the Microsoft
credentials of MCP and MCSE.
Dixie A. Gunning
Chief
Financial Officer |
Dixie Gunning began her career in third party
administration in August 1981, with Insurance Management
Administrators, Inc. (IMA), back when self-funding was a relatively
new concept. A native Texan, Ms. Gunning began in the
Administration Department, responsible for both premium and plan
accounting. She moved on to the position of Corporate Assistant
Controller, staying there through the evolution of IMA into the
first publicly held third party administrator.
In 1987, Mrs. Gunning took the position of Assistant
Controller for Wedge Energy, Inc. There her responsibilities
grew to include monthly consolidations of financial statements for
no less than fifteen different companies. In addition to
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the
consolidations, she was singularly responsible for payroll, accounts
payable and receivable, all corporate tax returns, and preparation
of quarterly cash flow statements.
Returning to third party administration in May 1990, Ms.
Gunning joined the Entrust Companies as our Controller. It is her
ultimate responsibility to handle all corporate financials, budgets
and payroll. In her role as Controller, Ms. Gunning doubles as
Office Manager, directly overseeing the Accounting and
Administration Departments.
For the past 20 years, Ms. Gunning has been actively
involved in many professional activities, including the Society of
Professional Benefit Administrators and continuing education and
management seminars. Dixie holds a Group I Life
and Health Insurance License.